Policies

Refund Eligibility:

• Clerical Errors: In the event of clerical errors made by Signed & Stamped Notary Solutions, where inaccuracies in documentation or administrative oversights occur, clients may be eligible for a refund.
• Services Not Rendered: If, for any reason, the notary services are not rendered as agreed upon, clients may be eligible for a refund.

Non-Refundable Circumstances:

• Client Error: Refunds will not be granted for errors on the client’s part, including providing incorrect information or documentation.
• Changed Mind: Requests for refunds due to a change of mind or circumstances beyond our control will not be eligible for reimbursement.

Process for Requesting a Refund:

• Timeframe: Clients must send an email requesting a refund within 24 hours of the service date.
• Explanation: The email should include a clear and concise explanation of the reasons for requesting a refund.
• Documentation: Clients are required to provide detailed documentation supporting their refund request, such as photographs, videos, or any relevant evidence.

Refund Review Process:

• Timeline: Refund requests will be reviewed within 3 business days from the date of receipt.
• Communication: Clients will be notified of the decision via email, and the communication will include an explanation of the outcome.
• Approved Refunds: If the refund request is approved, the refund amount and the timeline for processing the refund will be communicated to the client.
• Denied Refunds: If the refund request is denied, the reasons for denial will be clearly outlined in the communication to the client.

Refund Processing Time:

• Once approved, the refund will be processed to the original form of payment within 3 business days. Clients will be notified via email.

Limitation and Liability:

• Our liability, in the event of an error, is limited to the cost of services provided.

Amendment:

• We reserve the right to amend this policy at any time in accordance with regulations and business practices. It is the responsibility of clients to familiarize themselves with the current policy.
• For any further clarification or questions, please contact us at [email protected]